Product questions
Do your flowers really look and feel real?
Yes. Our real-touch collection uses petals that are shaped, dyed and finished by hand, then checked one by one before shipping. Most guests can't tell the difference until they touch — and often not even then.
What are the flowers made of?
Depending on the design, we use real-touch PU, silk, polyester and latex-coated fabrics, with wired stems you can bend and trim to fit your vase. Each product page lists its materials.
How do I care for artificial flowers?
Simply dust them every few weeks with a soft brush or a cool hair-dryer on low. Keep them out of prolonged direct sunlight to preserve the colors. No water — ever.
Can I trim the stems?
Yes. Most stems are wired and can be cut with wire cutters or bent to the length you need.
Ordering & shipping
Where do you ship from?
All orders ship from within the United States and typically arrive in 3–5 days.
Do you offer discounts?
Join our email list and get 10% off your first arrangement, plus early access to seasonal drops.
Can I change or cancel my order?
Contact us as soon as possible via our contact page. If your order hasn't shipped yet, we'll do our best to help.
Returns
What is your return policy?
We offer 30-day easy returns. If something isn't right, reach out within 30 days of delivery and we'll make it right. See our Shipping & Returns page for details.